Last updated: June 2026

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This policy explains what personal information Onyx Vans collects, why we collect it, how we use it, and your rights in relation to it. We have written it in plain English — if anything is unclear, please get in touch and we will explain.

 

1. Who we are

Onyx Vans is a specialist manufacturer of adventure campervans, based in West Sussex. We are the data controller for the personal information described in this policy.

Contact details

• Onyx Vans

• Unit 2, Tickfold Farm, Marches Road, Kingsfold, West Sussex, RH12 3SE

• hello@onyxvans.com

• 01403 458 668

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2. What information we collect and why

Enquiries and sales

When you contact us about a van build, fill in a form on our website, or speak to us at a show, we collect:

• Name and contact details (email address, phone number)

• How you plan to use a van and which model interests you

• Your approximate buying timeline

• Notes from our conversations and any enquiry correspondence

Lawful basis: contract (where a build is underway) and legitimate interests (for initial enquiries). For marketing emails, we rely on consent — see Section 4 below.

 

Build customers

When you commission a build, we additionally collect:

• Address and billing details

• Payment information (processed securely via our payment provider — we do not store card details)

• Build specification choices and any special requirements

• Records of decisions made during the build process

• Photographs or videos of your van during and after build, if agreed

Lawful basis: contract and legal obligation.

 

Newsletter and marketing emails

If you have opted in to receive emails from us — by ticking a box on our website form or signing up at an event — we hold your name, email address, and any preferences you gave us at sign-up (such as which van model you are interested in).

Lawful basis: consent. You can withdraw consent and unsubscribe at any time using the unsubscribe link in any email we send you.

 

Website

Our website collects standard technical information when you visit — IP address, browser type, pages visited, and time spent on pages. This is handled through WordPress and associated analytics tools. If we use cookies for analytics, we will ask for your consent before setting them.

Lawful basis: legitimate interests (understanding how people use the site so we can improve it) and consent (for any analytics cookies).

 

Recruitment

If you apply to work with us, we collect contact details, work history, and any information you include in your application. We handle this information in confidence and do not share it beyond the Onyx team.

Lawful basis: legitimate interests and, where required, legal obligation.

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3. How long we keep your information

We keep personal information only for as long as there is a genuine reason to hold it:

• Enquiry records — up to 3 years from last contact, or until you ask us to delete your details

• Build customer records — 7 years from completion of the build (to meet HMRC financial record-keeping requirements)

• Newsletter subscribers — until you unsubscribe or ask to be removed

• Website analytics — in line with our analytics provider's data retention settings (typically 26 months)

• Recruitment applications — 6 months from the end of the process unless you ask us to retain your details for future roles

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4. Marketing emails and consent

We only send marketing emails — including our newsletter — to people who have explicitly opted in. We will never add you to a marketing list without your consent, and we will never pass your details to a third party for their marketing purposes.

Consent is collected via an unticked opt-in checkbox on our website forms and event sign-up sheets. We record the date and method of consent. You can withdraw consent at any time by clicking the unsubscribe link in any email we send, or by emailing hello@onyxvans.com.

Our marketing emails are sent via Brevo (formerly Sendinblue). Brevo processes email addresses on our behalf as a data processor and is contractually bound to handle that data in accordance with UK GDPR.

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5. Who we share your information with

We do not sell personal data. We share it only where necessary to operate the business:

• Brevo — email delivery and marketing automation (data processor)

• Microsoft 365 — email correspondence and document storage (data processor)

• Our accountant — financial records only, as required by law

• HMRC and other public authorities — where legally required

• MAN dealers or suppliers — only where directly relevant to your build and with your knowledge

All third-party processors we use are contractually required to handle data securely and only for the purposes we specify.

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6. Your rights

Under UK data protection law, you have the following rights. To exercise any of them, email hello@onyxvans.com. We will respond within one month.

• Right of access — you can ask for a copy of the personal information we hold about you.

• Right to rectification — you can ask us to correct inaccurate or incomplete information.

• Right to erasure — you can ask us to delete your information, subject to any legal obligations that require us to keep it.

• Right to restrict processing — you can ask us to limit how we use your information.

• Right to object — you can object to us processing your data where we rely on legitimate interests as our lawful basis.

• Right to data portability — you can ask us to transfer your information to another organisation in a structured, machine-readable format.

• Right to withdraw consent — where we rely on consent, you can withdraw it at any time without affecting the lawfulness of any processing already carried out.

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7. How to complain

If you are unhappy with how we have handled your personal information, please contact us first at hello@onyxvans.com and we will try to resolve it.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

• Website: ico.org.uk

• Helpline: 0303 123 1113

• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

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8. Changes to this policy

We will update this policy when our practices change or when the law requires it. The date at the top of this page shows when it was last revised. If we make a significant change, we will let current customers and newsletter subscribers know directly.

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Onyx Vans  ·  Unit 2, Tickfold Farm, Marches Road, Kingsfold, West Sussex, RH12 3SE  ·  hello@onyxvans.com